COVID-19 POLICY

We believe in protecting our customers and our staff from the spread of COVID-19. Our service technicians are instructed to uphold and enhance our already strict cleaning and disinfecting measures to ensure the safest possible work environment. Our staff is also following CDC (Centers for Disease Control) guidelines designed to stop the spread of the virus, including: 

• Eliminating physical contact, including handshakes; we’ll use only non-contact methods of greeting 
• Maintaining effective social distancing when possible 
• Wearing personal protective equipment
• Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity 
• Using hand sanitizer
• Using disinfectant products to ensure surfaces are clean in work-spaces, vehicles, and on equipment 
• Sanitizing all devices such as tablets and clipboards that are shared; customers should consider using their own pens to sign paperwork 

Our customer service team is here to assist you with scheduling service calls, answering questions and meeting all your needs. We have implemented the following additional precautions to ensure a safe experience and excellent service. 

• Kowality Plumbing personnel are always aware of the risks and symptoms of illness. Any employee feeling potential signs of the virus will stay home and seek a professional medical evaluation.
• Our customer service representatives and service technicians will ask if anyone in the structure is symptomatic of illness.
  
• We’ll honor special requests from customers seeking to maintain a safe distance from our service technicians.